Jobs in Emirates - career in Emirates - vacancies in Emirates-Call Center/Contact Centre Agent - UAE National - Commercial Bank of Dubai-Jobs in Emirates - career in Emirates - vacancies in Emirates
JOB PURPOSE
• To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.
PRINCIPAL ACCOUNTABILITIES
Work Management
• Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
• Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
• Applying sound & accurate product knowledge.
• Follow up all activities and requests arising from customers’ calls and deliver as promised.
• Complaints’ handling and problems’ resolution.
• Checking and updating customer’s data and information.
• Provide management with valid and regular customers’ feedback.
• Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
• Timely reporting in line with Operational Risk Management guidelines
• Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.
• Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.
Job Details
| Date Posted: | 2017-10-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates |
| Degree: | Bachelor's degree |
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