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Job Specific Responsibilities:
- Serve as focal point of contact for walk-in or phone call customers seeking technical assistance.
- Identifies, researches, and resolves end user hardware and software computer problems in a timely and accurate fashion.
- Troubleshoot hardware and software issues in person, remotely and via phone.
- Offer daily operations and systems support to users.
- Properly escalating unresolved queries to the next level of support.
- Follow-up and update customer status and information
- Verify functionality of hardware and software components.
- Coordinate and following up resolution for open/pending incidents.
- Maintain tickets response time, SLAs & OLAs.
- Ensure proper recording, documentation and closure.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Other Ad-Hoc tasks given by CLIENT management in related field.
Job Details
| Posted Date: | 2020-06-18 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-IT Service Desk Specialist - Smart Technology Services DWC-LLC-Jobs in Emirates - career in Emirates - vacancies in Emirates
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