Jobs in Emirates CALL CENTER MANAGER UP TO 8K AED FOR A MUSIC AND DANCE INSTITUTE IN DUBAI #Jobs_in_Emirates

Jobs in Emirates - career in Emirates - vacancies in Emirates-CALL CENTER MANAGER UP TO 8K AED FOR A MUSIC AND DANCE INSTITUTE IN DUBAI-Jobs in Emirates - career in Emirates - vacancies in Emirates

POSITION: Call Center Manager

SALARY: up to 8,000 AED all-inclusive depending on experience and qualification

HIRING COMPANY: Music and Dance Institute

WORK LOCATION: Dubai, UAE

AVAILABILITY: Immediately available

EMPLOYMENT TYPE: Full time

CANDIDATE PROFILE:

Open to ANY nationality

Male/Female, 45 years old and below

JOB DESCRIPTION:

Manage 2 call center agents

Handle customer complaints and queries

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Assume responsibility of budgeting and tracking expenses

Hire, coach and provide training to personnel to maintain high customer service standards

Monitor and improve ordering, telephone handling and other procedures

Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Prepare reports for different departments or upper management

Job Details

Posted Date:	2020-07-16
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service and Call Center
Company Industry:	Music Production; Training & Education Center

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree

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Jobs in Emirates - career in Emirates - vacancies in Emirates-CALL CENTER MANAGER UP TO 8K AED FOR A MUSIC AND DANCE INSTITUTE IN DUBAI-Jobs in Emirates - career in Emirates - vacancies in Emirates