Jobs in Emirates Head of Residential Facilities Management - TECOM Group #Jobs_in_Emirates

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Role Purpose

The role holder is responsible for the residential facilities management function of DHAM residential portfolio to maintain, safeguard & control the master developers building assets in line with group’s strategy, vision, and quality standards. The role holder is also responsible for the effective management of external vendor’s and staff to ensure adherence to service level agreements, achievement of business objective and high customer satisfaction.

Key Responsibilities/Accountabilities

Strategic Responsibilities

Contribute to the department strategies and objectives for maintaining, safeguarding & controlling the master developers building assets in line with DHAM strategy, vision and mission and ensure implementation of the key strategic elements and timely execution and meeting of plans
Provide direction to the Facilities Management team for high quality maintenance of master developer’s building assets through efficient management of FM suppliers in line with DHAM strategy, vision and quality standards and ensure achievement of departmental goals and objectives within approved budgets and timelines
Review, discuss and validate annual OPEX & CAPEX budget requirements for FM activities provided by facilities managers and ensure budgets are monitored against actual and variances are identified for better decision making by senior management
Contribute the implementation of the annual operating plan for the assigned accounts to ensure the revenue and profitability objectives of the respective business units are achieved and review department performance to ensure targets are met in line with the business strategy

Core Responsibilities

Effectively manage the daily operations and monitoring of FM activities of the entity ensuring the efficient planning and allocation of all resources and implementation of appropriate standards and controls to ensure that all facility management service activities meet or exceed the customer expectations, Service Level Agreements (SLA’s) and business objectives
Foster a culture of ‘high quality output’ in the unit to ensure all activities, policies processes and procedures in the management of facilities management comply with the zone and the master developer regulations, safeguard the core of the assets, and guarantee safety to both the environment and the tenants of the assets
Work closely with the Head of HSE to implement HSE policies and programs to compliance with all internal and external HSE standards for existing and on-going projects
Oversee activities within the assigned community, conduct regular meetings with internal & external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements
Guide the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices
Proactively review the inspection outcomes and new development asset details managed by the FM Services team to plan and manage the activities of the FM team
Lead and direct the interaction between the FM team and various departments to optimized synergies in order to attain the upmost customer satisfaction level
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning • Ensure customer complaints are timely and appropriately managed and closed to achieve organization’s customer satisfaction targets
Proactively Build and nurture external relationships with various stakeholders e.g., Government Authorities, clients, and outsourcing service providers in order to ensure that the appropriate level of external services are obtained to the best advantage of the company
Actively participate and lead the development and implementation of Policies, Systems, Processes and Procedures covering all relevant business functions related to FM so that all business requirements are fulfilled while delivering a quality service to customers
Direct the team to identify energy and water management best practice and adopt energy and water conservation measures to ensure sustainability and asset operation optimization
Represent the business unit during design, planning, construction, and handover stages of the newly developed assets to oversee FM requirements

People Manager

Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department’s objectives
Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention

Job Details

Posted Date:	2020-12-28
Job Location:	Dubai, United Arab Emirates
Job Role:	Management
Company Industry:	Real Estate

Preferred Candidate

Career Level:	Management
Nationality:	United Arab Emirates
Degree:	Bachelor's degree

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