Jobs in Emirates - career in Emirates - vacancies in Emirates-Application Administrator- ServiceNow/Zabbix - Arab Monetary Fund-Jobs in Emirates - career in Emirates - vacancies in Emirates
Principal Duties And Responsibilities
• Administration of company`s IT monitoring and IT Service management tools – Zabbix, ServiceNow, and others ALM and IBM MQ
• Responsible for all application –Zabbix, ServiceNow, MQ and ALM- related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
• Administration of Event Management rules in Zabbix monitoring tools
• Expert in ServiceNow best practices, able to resolve typical issues
• Manage the day to day configuration of the ServiceNow instance including access control within required security confines.
• Monitor alerts mailbox and Event Management systems for Events and follow resolution actions, performing functional escalations to on-call resources as needed
• Monitor Application dashboards for indications of incidents
• Execute routine checklists to validate system functionality
• Defining monthly and weekly activities such as systems patching, vulnerability management and standard changes.
• Document and communicate system status per process definitions.
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
• Provide support dealing with incidents, daily checks, upgrades, changes, backups & monitoring
• Understand and improve/support monitoring infrastructure
• Work within an ITIL/ISO 20000 framework to preserve vital production services and produce appropriate documentation
• Work to Service Level Agreements to manage uptime and performance of both systems and services
• Establish and manage the development backlog for all new functional requirements.
• Manage an outsourced development team to complete the prioritised backlog in line with delivery commitments.
• Provide technical administration and support for the ServiceNow instance including all modules: ITSM, SAM, HR, SecOps, Discovery, Integration Hub
Job Details
| Posted Date: | 2021-01-28 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-Application Administrator- ServiceNow/Zabbix - Arab Monetary Fund-Jobs in Emirates - career in Emirates - vacancies in Emirates
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