Jobs in Emirates - career in Emirates - vacancies in Emirates-Customer engagement Manager - Intwo Cloud-Jobs in Emirates - career in Emirates - vacancies in Emirates
- To manage Large Enterprise customers on Post Implementation/Support Service.
- Build strong customer relationships, especially with key internal stakeholders.
- Manage all the customers across the region
- Always strive to provide exceptional customer experience
- To ensure the SLA adherence for the customers are in line with the contractual terms
- Monitor the ERP support queues and ensures cases are moved through the
- process in a timely manner and escalated when appropriate to bring to quicker resolution Conduct remote, classroom, and one-on-one ERP end-user trainings as needed
- To manage teams - allocation, utilisation, productivity of the resources
- To train and be trained on latest in the tech stack that InTWO operates
- To manage the overall P&L of the division and ensure it is profitable Handle Contract renewal, invoicing and collection
- Daily / weekly/ monthly reporting of key performance metrics / scores
Job Details
| Posted Date: | 2023-04-12 |
| Job Location: | Dubai, United Arab Emirates |
| Company Industry: | IT Services |
Preferred Candidate
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- To manage Large Enterprise customers on Post Implementation/Support Service.
- Build strong customer relationships, especially with key internal stakeholders.
- Manage all the customers across the region
- Always strive to provide exceptional customer experience
- To ensure the SLA adherence for the customers are in line with the contractual terms
- Monitor the ERP support queues and ensures cases are moved through the
- process in a timely manner and escalated when appropriate to bring to quicker resolution Conduct remote, classroom, and one-on-one ERP end-user trainings as needed
- To manage teams - allocation, utilisation, productivity of the resources
- To train and be trained on latest in the tech stack that InTWO operates
- To manage the overall P&L of the division and ensure it is profitable Handle Contract renewal, invoicing and collection
- Daily / weekly/ monthly reporting of key performance metrics / scores
Job Details
| Posted Date: | 2023-04-12 |
| Job Location: | Dubai, United Arab Emirates |
| Company Industry: | IT Services |
Preferred Candidate
Jobs in Emirates - career in Emirates - vacancies in Emirates-Customer engagement Manager - Intwo Cloud-Jobs in Emirates - career in Emirates - vacancies in Emirates
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