Jobs in Emirates - career in Emirates - vacancies in Emirates-Operations Associate - Rasan-Jobs in Emirates - career in Emirates - vacancies in Emirates
Responsible for the smooth functioning of the platform / application and ensure its effectiveness and
efficiency and for performing all operational processes and procedures.
• Designs and maintains all operational processes according operation policies.
• Manages all daily operational activity to maximize effectiveness and efficiency.
• Ensures that all operational activities for areas of responsibility comply with all industry and government
regulations.
• Works with the business departments and other personnel to help keep businesses running smoothly.
• Ensures that our main platform /application meet operational targets.
• Monitors platform /application services, service levels, application performance and issues, system
tuning and alerting emergency resources when a problem occurs.
• Reports on the performance of platform / application.
• Maintains operational logs and journals, including monitoring data and the operational knowledge
bases.
• Make decisions towards managing the response to an incident appropriately. This includes decisions on
prioritization, escalation, and technical response.
• Provides guidance and training to junior team members and takes the lead in representing the team and
interactions with other teams as necessary.
• Performs appropriate tests and provide training to upgrade product quality.
• User provisioning – Creation and authorization of user profiles on platform / application. Also includes
changes to user profiles and the procedure for deleting old user profiles
• Administers and monitors daily, weekly and monthly platform / application and determines availability
of platform / application.
• Prepares reports and ensure optimal performance and maintain records of service level agreements for
customers.
• Assists technical staff to check and ensures resolution of all issues to achieve all objectives.
• Monitors all communication for each customer to assess operations within timeframe.
• Administers and provides upgrade to systems and escalate issues.
• Evaluates all balancing functions as required by IT departments and other functional areas.
Job Details
| Posted Date: | 2023-04-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Software Development; IT Services; Insurance & TPA |
Preferred Candidate
| Nationality: | United Arab Emirates |
To apply for this job click here
Responsible for the smooth functioning of the platform / application and ensure its effectiveness and
efficiency and for performing all operational processes and procedures.
• Designs and maintains all operational processes according operation policies.
• Manages all daily operational activity to maximize effectiveness and efficiency.
• Ensures that all operational activities for areas of responsibility comply with all industry and government
regulations.
• Works with the business departments and other personnel to help keep businesses running smoothly.
• Ensures that our main platform /application meet operational targets.
• Monitors platform /application services, service levels, application performance and issues, system
tuning and alerting emergency resources when a problem occurs.
• Reports on the performance of platform / application.
• Maintains operational logs and journals, including monitoring data and the operational knowledge
bases.
• Make decisions towards managing the response to an incident appropriately. This includes decisions on
prioritization, escalation, and technical response.
• Provides guidance and training to junior team members and takes the lead in representing the team and
interactions with other teams as necessary.
• Performs appropriate tests and provide training to upgrade product quality.
• User provisioning – Creation and authorization of user profiles on platform / application. Also includes
changes to user profiles and the procedure for deleting old user profiles
• Administers and monitors daily, weekly and monthly platform / application and determines availability
of platform / application.
• Prepares reports and ensure optimal performance and maintain records of service level agreements for
customers.
• Assists technical staff to check and ensures resolution of all issues to achieve all objectives.
• Monitors all communication for each customer to assess operations within timeframe.
• Administers and provides upgrade to systems and escalate issues.
• Evaluates all balancing functions as required by IT departments and other functional areas.
Job Details
| Posted Date: | 2023-04-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Software Development; IT Services; Insurance & TPA |
Preferred Candidate
| Nationality: | United Arab Emirates |
Jobs in Emirates - career in Emirates - vacancies in Emirates-Operations Associate - Rasan-Jobs in Emirates - career in Emirates - vacancies in Emirates
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