Jobs in Emirates IT Support Engineer - ALI & SONS CO LLC

Jobs in Emirates IT Support Engineer - ALI & SONS CO LLC career in Emirates IT Support Engineer - ALI & SONS CO LLC vacancies in Emirates

Purpose:

To ensure provision of desk-side computer hardware, software, and peripherals support to users and corporate customers in line with the Service Level Agreements and company policies.

Job Responsibilities/Accountabilities:

Provide initial technical support to users, addressing common issues with hardware, software, and basic network connectivity under the supervision of senior staff.
Assist in setting up new user accounts, configuring desktops/laptops and support Microsoft 365 configuration.
Troubleshoot and resolve simple hardware and software problems, escalating more complex issues to senior engineers when necessary.
Assist with the installation and configuration of computer systems, peripherals, and applications, ensuring they function properly.
User Onboarding: Support new employees by setting up workstations, installing required software, and providing initial IT guidance.
Hardware and Software Maintenance: Perform routine checks and maintenance on office equipment such as printers, scanners, and other peripherals.
Security and Updates: Assist with antivirus installations, software updates, and patch management to ensure systems are secure and up to date.

Key Performance Indicator

Minimize Cybersecurity threats by periodic Security patch updates and compliance.
Ensure effective IT support is provided to users and meet SLA on 95% of Incidents and Service Requests
IT Support User Satisfaction survey to be greater than 95% satisfied.

Job Details

Posted Date:	2024-10-29
Job Location:	United Arab Emirates - Abu Dhabi
Job Role:	Information Technology
Company Industry:	Automotive Dealership & Distributor

Preferred Candidate

Gender:

Male

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