Jobs in Emirates Product Support - Bitech Middle East On Demand Labors Supply Est.

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Roles and Responsibilities

- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.

- Able to prioritize logged tickets based on Business Impact.

- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.

- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.

- Liaise with other teams within and outside the unit to negotiate dependencies

- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit

- Responsible to manage and maintain release notes and document all the change sets

Job Details

Posted Date:	2024-12-05
Job Location:	United Arab Emirates - Dubai
Company Industry:	IT Services

Preferred Candidate

Degree:

Bachelor's degree

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