Jobs in Emirates Train Master - Etihad Rail Db

Jobs in Emirates Train Master - Etihad Rail Db career in Emirates Train Master - Etihad Rail Db vacancies in Emirates

Position Job Start Date: January 2025

Job Title: Train Master

Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region

Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility

Position Reports to: Station Area Manager

Nature of Work: Full-time

Shift: Flexible to work on different shift patterns

Qualification: High School / Diploma

Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers

Job Description:

Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
Coordinate emergency response procedures and crew training, ensuring readiness for various situations
Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
Perform shifts and emergency duties when required

Job Details

Posted Date:	2024-12-08
Job Location:	United Arab Emirates - Abu Dhabi
Company Industry:	Metro & Rail Passenger Transport

Preferred Candidate

To apply for this job click here
Jobs in Emirates - career in Emirates - vacancies in Emirates-Train Master - Etihad Rail Db-Jobs in Emirates - career in Emirates - vacancies in Emirates