Jobs in Emirates Customer Support Centre Agent | Retail | IKEA RSO Jebel Ali - Al Futtaim Group

Jobs in Emirates Customer Support Centre Agent | Retail | IKEA RSO Jebel Ali - Al Futtaim Group career in Emirates Customer Support Centre Agent | Retail | IKEA RSO Jebel Ali - Al Futtaim Group vacancies in Emirates

Overview Of The Role:

The Customer Support Centre Agent plays a crucial role in ensuring a seamless customer journey by offering a hassle-free, consistent, inspiring, and rewarding customer experience with high quality for all non-face-to-face contacts. The role is central to building and retaining long-lasting relationships with new and existing customers, ensuring a positive shopping experience that builds trust in the brand before and after visits, directly contributing to commercial growth and reputation enhancement.

What You Will Do:

Ensure that all cases are accurately raised in CRM for follow up and accurate data recording.
Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received.
Work towards achieving first call resolution by finding and offering a solution to the customer.
Communicate with all customers in a positive, friendly, and empathetic manner to provide a consistent customer meeting.
Monitor the transport management system and contact customers when there are delays or if they have requested a call back through the driver’s tablet.
Arrange schedules and workloads to ensure correct coverage at all times, thereby improving service levels and customer experience.
Follow all guidelines and SOPs set out by the health and safety department to ensure a safe working environment.
Report any risks, hazards, and unusual activity to a senior or manager immediately.
Follow department guidelines and processes to ensure that the customer support centre operates at optimal efficiency.
Adhere to cost planning tools and budget constraints while maintaining service quality.
Follow the department business plans and action plans as agreed by the management team.
Use mystery shopping reports, ICSS, support centre KPIs, and customer feedback to refine action plans and improve service delivery.

Job Details

Posted Date:	2025-10-26
Job Location:	United Arab Emirates - Dubai
Job Role:	Customer Service and Call Center
Company Industry:	Other Business Support Services

Preferred Candidate

To apply for this job click here
Jobs in Emirates - career in Emirates - vacancies in Emirates-Customer Support Centre Agent | Retail | IKEA RSO Jebel Ali - Al Futtaim Group-Jobs in Emirates - career in Emirates - vacancies in Emirates