Jobs in Emirates - career in Emirates - vacancies in Emirates-IT Help Desk / Technical Support Engineer - Injazat Data Systems-Jobs in Emirates - career in Emirates - vacancies in Emirates
To provide client assistance with routine inquiries and problems (software and hardware). Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.
Calls Processor
• Receives and logs service requests and dispatches them for action.
• Escalates technical issues as appropriate.
• Interacts with support organizations to ensure restoration of service and/or identification and correction of core problems.
Technical Support
• Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
• Logs issues and either resolve them or ensure they are dispatched to the applicable support group.
• Runs queries and tests to identify root causes of system errors.
• Tracks current applications to problem resolutions, and then publish fixes so the user community has access to them.
• Ensures Proper Issue Tracking troubleshoot network connectivity and server ability.
• Consults within network and server teams to confirm outages. Track customer impact from server and network problems.
• Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure contractual agreements are met.
• Sound understanding of IT operations, Systems and related applications as well as client related processes and procedures.
• Develop technical knowledge of each system within various clients profile and specialized knowledge of certain areas.
• Maintain adequate knowledge of operating systems and application software used in client environment to provide a high level of support.
• Serve as the single point of contact for all client end users on all IT and Non IT related issues.
• Dealing with hardware, software, application support, all other queries and issues reported to the support desk.
• Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
• Logs issues and either resolve them or ensure they are dispatched to the applicable support group.
• Runs queries and tests to identify root causes of system errors.
• Tracks current applications to problem resolutions, and then publish fixes so the user community has access to them.
• Contribute and Utilize Knowledge base on a monthly basis.
• Adhering to the scorecard compliance and KPI's to contribute towards the growth of EUCS department.
Job Details
| Date Posted: | 2017-09-26 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
ConversionConversion EmoticonEmoticon