Jobs in Emirates - career in Emirates - vacancies in Emirates-Service Desk Officer (Arabic Speaker) - Black Pearl Consult-Jobs in Emirates - career in Emirates - vacancies in Emirates
One of our clients, a well known facilities management company is currently recruiting for a Service Desk Officer to be based in Al-Ain.
In this role, you will be supporting the day to day front desk and ensure effective utilization of the company’s cloud-based software. You will reporting to the Service Desk Supervisor and will be having a shifting schedule and a ‘front line’ position which requires flexibility, reliability and a commitment to customer service.
Your responsibilities include but is not limited to:
- Provide exceptional support via telephone, email and radio
- Handle the variety of walk-in requests to the Service Desk in a professional manner.
- Effectively communicate and understand the request/inquiries of the customer
- Accurately log-in complete details of request via company software
- Identify requests types and update their statuses on the cloud-based software
- Do follow-ups and provide assistance on outstanding requests
- Update customers on progress of their requests
- Manage and prioritize own workload and make decisions with minimal supervision
- Administer several tasks simultaneously without error
- Utilize cloud-based software for master data entry and filing
- Produce ad-hoc reports from cloud-based software as required using MS Office
- Maintain confidentiality of customer data
- Carry out any other duties as required to your role and level
Job Details
| Posted Date: | 2019-09-18 |
| Job Location: | Al Ain, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-Service Desk Officer (Arabic Speaker) - Black Pearl Consult-Jobs in Emirates - career in Emirates - vacancies in Emirates
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