Jobs in Emirates - career in Emirates - vacancies in Emirates-Store Supervisor - Al Batha Holding LLC-Jobs in Emirates - career in Emirates - vacancies in Emirates
To be a customer centric team leader and assist the store manager to develop & motivate the store team to achieve the agreed on objectives of the company.
Key Job Responsibilities include but not restricted to:
Business Performance
- Assist the Store Manager in achieving the sales & margin objectives for the assigned store
- Assist the Store Manager in achieving the inventory related objectives for the assigned store
- Ensure smooth function of supply chain / store Inventory by controlling re-ordering, returns & stock transfers
- Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the “ECity Marketing Calendar”
- Identify potential security risks and thefts and take preventive measures to control pilferage / loss
- In absence of store manager plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Assist the Store Manager in proper implementation of store organization / operating procedures / Inventory schedules / stock adjustment / documentation / control store security procedures.
Customer Focus
- Live the FISH Philosophy at work place - 100% implementation covering all employees in the store
- Ensure that the customer needs are met satisfactorily through trained staff, customer service initiatives, customer feedback mechanisms etc.,
- Direct / control customer traffic flow so as to maximize sales & customer satisfaction
- Assisting the manager in controlling the customer product delivery process in coordination with the home delivery team to ensure customers get their products on time
- Assisting the manager in controlling the after sales services such as exchange / refunds in coordination with service teams
- In absence of the store manager inspect, monitor and continually improve customer engagement services of the staff
- To review customer complaints / suggestions and propose improvements in customer service standards
- Control customer service activities of 3rd party service providers such as
- merchandisers, service squad, etc
People Development
- Ensure staff are motivated and develop a professional retail work environment.
- Identify training needs and provide regular training on current and new product lines through suppliers & internal trainers in order to ensure staff retention and development.
Quality Excellence
- Gather market / competition information through periodic visits to competitor outlets and forward the same to the management
- Be aware of the latest government rules and regulations and ensure unwavering adherence to the same
- Be the ambassador for best business practices, ethics and code of conduct and ensure that business is conducted with uncompromising honesty and integrity while dealing with internal and external customers
Job Details
| Posted Date: | 2020-01-12 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Sales |
| Company Industry: | Consumer Electronics |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-Store Supervisor - Al Batha Holding LLC-Jobs in Emirates - career in Emirates - vacancies in Emirates
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