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This is a Contract role through ManpowerGroup - 12 months renewable
Customer Service Specialist - French Speaking
Job Summary
Super user in order management systems and participant in projects to continuously improve order management processes and customer satisfaction.
Working with SAP and other software packages the individual must be able to manipulate data and make appropriate recommendations to the wider Supply Chain team. Maintaining system allocations within SAP and managing export shipments the core tasks associated with this position.
Back up for the Senior Demand Planner.
Key Accountabilities
- Active tracking and follow up on order status
- Customer master data administration
- Exception handling
- Order input into SAP and issuance of proforma invoices and order confirmations
- Provide customers with all required documentations for customs clearance
- Manage Letter or Credit requirements with customers
- Coordinate the logistics of goods between 3PL/Raunheim and the customer
- Handling of orders and deadlines related to tender business
- Super user for order management systems and participate in order management improvement projects.
- Ensures all stakeholders in the chain are well informed on order status and logistics details.
- Drive actions and efficient communication with customers in complaints/claims handling or any other customer requests.
General Supply Chain
- Assist the supply chain manager in preparing order status reports, KPI reports and invoice YTD reports
- Timely clean-up of order book to ensure only the most accurate book order status
- Contribute in identifying root cause of supply chain performance measure (OTIF) and identify improvement areas.
- Contributes to business development by continuous proactive assessment of opportunities within supply chain to obtain a competitive advantage
- Escalate any major issues/concerns to the supply chain manager immediately.
Demand Planning
Back up for selected Demand Planning processes
Job Details
| Posted Date: | 2020-11-17 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | France |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-Customer Service Specialist - French Speaking - ManpowerGroup Middle East-Jobs in Emirates - career in Emirates - vacancies in Emirates
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