Jobs in Emirates - career in Emirates - vacancies in Emirates-Tenant Relations Officer - TECOM Group-Jobs in Emirates - career in Emirates - vacancies in Emirates
- Assist the Senior Centre Manager with tenants' compliance under the terms and conditions of the lease agreement, mall operational regulations, HSE and local authority regulations.
- Ensure that all retail tenant’s complaints, issues, and operational challenges are addressed daily to achieve the customer satisfaction in line with the corporate objectives.
- Develop strong, professional relationships with all retailers & coordinating for all major requirements.
- Meet with Tenants and establish a direct line of communication for daily occurrences to maintain a productive relationship with all Tenants at the asset.
- Monitor and measure tenant compliance to specified standards to ensure their operations are within guidelines of their signed lease agreement and regulations.
- Coordinate with technical team to ensure that functional specifications of retail and tenants’ requirements are being implemented during the approved modification.
- Responsible for the communication of changes/ amendments in relevant asset information - Inform all team members of respective department including Mall Management Office and Contact centre of any changes in the tenant mix (tenants vacating and openings of new units)
- Ensure tenant compliance to DHAM policies and procedures by conducting tenant inspections and audit, ensure proper presentation of tenants’ shop appearance in keeping with the aspiration of estate.
- Understand the operational needs and provide daily NOC approvals to the retailers/contractors to conduct their regular corrective and preventive maintenance.
- Implement operational processes as per the work demands reflecting the overall rules for the enhancement of the property
- Responsible for data entry and data analysis from Yardi, POS, Footfall, RAFs; provide support towards the system application and integration on projects.
- Maintain accurate and up to date records for all Tenants, which may be reviewed at any time by DHAM internal/external auditors and/or Government entities such as Dubai Municipality, Civil Défense etc.
- Responsible for maintaining organized database of leases, trade licenses, insurances, tenant’s id’s, Ejari, & ensure timely renewal of the licenses before the expiry
- Ensure prompt accurate billing is in place for of tenant billable charges on monthly basis.
- Prepare the information memo and circulate to all the tenants to provide necessary information on regular basis/when required in line with company guidelines
- Review branding space, current stands in common area and approval timelines in place, work with marketing in outline for Events, notices required, third party engagements,
- Prepare recommendations to management regarding the tenants and mall major requirements.
Job Details
Posted Date: | 2021-01-19 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Customer Service and Call Center |
Company Industry: | Real Estate |
Preferred Candidate
Career Level: | Mid Career |
Degree: | Bachelor's degree |
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Jobs in Emirates - career in Emirates - vacancies in Emirates-Tenant Relations Officer - TECOM Group-Jobs in Emirates - career in Emirates - vacancies in Emirates
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