Jobs in Emirates Customer Relationship Officer (UAE Nationals Only) - ADCB Abu Dhabi Commercial Bank

Jobs in Emirates Customer Relationship Officer (UAE Nationals Only) - ADCB Abu Dhabi Commercial Bank career in Emirates Customer Relationship Officer (UAE Nationals Only) - ADCB Abu Dhabi Commercial Bank vacancies in Emirates

Job Purpose

To provide information services to customers, responding to their inquiries about the Bank's products and services and receive and process customer requests and resolving customer complaints to the required standards in order to maintain customer satisfaction and retain the Bank's customer base

ACCOUNTABILITIES

No.

Accountability

Description

1.

Customer Support

Act as the first point of contact for walk-in customers in the Branch and provide consistent and accurate product information and service; to proactively resolve customer issues/complaints to the required standard

2.

Administration

Maintain updated customer and account information by recording the details in bank system (Itqan) and to ensure adherence to cut-off time and deadlines for the various customer transactions to ensure that all data is recorded and transactions are processed in line with the required standards

3.

Policies, Processes, Systems and Procedures

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stake holders

4.

Self-Management

Manage self in line with the Bank's people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

5.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions

Job Details

Posted Date:	2024-03-28
Job Location:	United Arab Emirates - Dubai
Job Role:	Banking
Company Industry:	Banking

Preferred Candidate

Career Level:	Mid Career
Nationality:	United Arab Emirates
Degree:	Bachelor's degree

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